Delivery & Returns

We recognise that for a variety of reason’s you may need to return a product that you have purchased. Customer care is very important to us and want you to know we always strive to achieve the highest possible level of customer satisfaction.

• You can return items in-person to any of our shops (Hemel & Watford) or via the post to our Hemel branch.
• Unwanted or faulty items can be returned up to 14 days after purchase.
• All returns will be assessed before being processed and proof of purchase will be required.
• We reserve the right to refuse a refund if the goods are not returned in a saleable condition or are damaged.
• Please ensure you provide/include information pertaining to the purchase.
• If items are returned via the Royal Mail please ensure you retain proof of postage. All packaging & postage costs are the responsibility of the returner.
• Refunds will be paid to the original payment method.
• Please note that a refund can take up to 14 days to be processed back onto your card by your bank.